Frequently Asked Questions

Everything you need to know about your Phase Connect gear.

How long will it take for my order to ship?

Standard orders are typically processed within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

What is your return policy?

We accept returns for most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that limited edition or digital items may be final sale.

How can I track my package?

Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier’s website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay.

What should I do if my item arrives damaged?

Please contact our support team immediately at [email protected] with your order number and photos of the damage so we can arrange a replacement or refund.